Product
Are your products Nickle free?
Are your products Nickle free?
No, many of our products are plated first with a copper base, then nickel. The nickel is what gives the item its silver appearance. If another finish is used to complete it such as antique brass or antique gold, then that is the final plating finish.
Does the gold, silver or antique brass finish "turn"?
Does the gold, silver or antique brass finish "turn"?
All plated products eventually turn. The reason our clips are such a great value is we plate them to keep the cost down. Our legions of fans recognize this and have found that the "turned" versions actually have an antique look to them that makes the Flexi Clip look vintage.

The antique nickel version will keep its finish much longer so if you are concerned about the "turn", you might want to consider that finish.

How can I identify the size of a Flexi clip?
How can I identify the size of a Flexi clip?
For all newer Flexi hair clips, it should be pretty easy to identify its size. However from time to time you might run into older unmarked clips. The following are the ways to determine the size of any Flexi clip.
CLIP SIZESIZE MARKING
Mini/XXSnone
Extra Small / XSXS
Small / SMS
Medium / MDM
Large / LGL
Extra Large / XLXL
Mega / XXLXXL

CLIP SIZEPIN LENGTH
Mini/XXS2" / 5cm
Extra Small / XS2.75" / 7cm
Small / SM3.25" / 8.25cm
Medium / MD3.75" / 9.5cm
Large / LG4.25" / 10.8cm
Extra Large / XL5.25" / 13.3cm
Mega / XXL6.25" / 15.8cm
How can I obtain information on Lilla Rose products?
How can I obtain information on Lilla Rose products?
If you want more information on Lilla Rose products use on the following methods:
  • Submit a question to Lilla Rose or your Personal Consultant here
  • Email Lilla Rose via help@lillarose.biz
  • Call Lilla Rose at (888) 519-8889
Opportunity
How do I become a consultant?
How do I become a consultant?
Interested parties can enroll directly on their Personal Consultants Website, just click "Start a Business" in the top right. If you don't know or remember the Consultant that told you about the Opportunity, just contact the main office and we'll help you out.
  • Submit a question to Lilla Rose here
  • Email Lilla Rose via help@lillarose.biz
  • Call Lilla Rose at (888) 519-8889
What is your business opportunity guarantee?
What is your business opportunity guarantee?
Product and sales aids shall be repurchased less a 10% restocking fee if the following criteria are a met:
  • Independent Consultant purchased products for inventory purposes or sales aids while the Consultant agreement was in effect.
  • All products are in their original packaging and are a resalable condition.
  • All products are in the possession of the original Independent Consultant.
  • Products were purchased within twelve months.
What kind of opportunities does Lilla Rose offer?
What kind of opportunities does Lilla Rose offer?
Lilla Rose offers the opportunity to share quality, unique hair and accessory items not widely available elsewhere. Become the owner of your own business and start generating cash flow via retail sales in customer's homes, fairs, and festivals.

Expand your opportunity by sponsoring and working with your own Downline consultants in order to generate passive income-getting paid while you sleep!

Enrollment is open to permanent U.S (and her territories) residents only.

Shopping
Initiating Returns or Exchanges
Initiating Returns or Exchanges
COVERAGE: Please first determine if your item is covered under the applicable Exchange or Return for Refund Policy.

CONSULTANTS: Use the Product RMA pdf download in Back Office under Tools & Information > Enhanced Tools > Help Documents.

CUSTOMERS & GUESTS: Contact help@lillarose.biz to initiate your return or exchange.

Exchange Policy
Exchange Policy
COVERAGE: Damaged or incorrect sizes within 90 days of purchase. Defective items within 1 year of purchase.

INCLUSIONS: Item(s) being returned. Customer & Guests must include at least one of the following: Copy of Order Receipt, Packing Slip, or original Order Number. Consultants returning product must include RMA form.

PRICE DIFFERENCES: If you are exchanging for a larger size, you must pay the difference of cost paid and the larger size. If you are exchanging for a smaller size, you will be refunded the difference of price paid and the smaller size.

SHIPPING ITEMS TO LILLA ROSE: U.S. Online Customers & Guests receive a pre-paid Merchandise Return Label; Consultants are responsible for shipping items back to Lilla Rose. International Customers are responsible for shipping items back to Lilla Rose. To ensure the success of your exchange, please consider using delivery confirmation or traceable shipping back to Lilla Rose. Lilla Rose is not obligated to process exchange if items do not arrive at our warehouse, or does not have proper inclusions needed for identification.

SHIPPING REPLACEMENT ITEMS BACK TO YOU: In all cases Lilla Rose pays for shipping of replacement items back to you via the shipping method of our choice.

Return For Refund Policy
Return For Refund Policy
COVERAGE: Unwanted, unused product in original condition and within 30 days of purchase.

INCLUSIONS: Item(s) being returned. Customer & Guests must include at least one of the following: Copy of Order Receipt, Packing Slip, or original Order Number. Consultants returning product must include RMA form.

REFUND: Recover purchase price less any discounts used on original order, plus any U.S. sales tax paid to Lilla Rose; Shipping and handling not recoverable unless otherwise noted. Additionally, for international returns for refund recover up to $4.00 of your original purchase's shipping cost.

SHIPPING: Buyer is responsible for shipping items back to Lilla Rose. To ensure the success of your return and refund, please consider using delivery confirmation or traceable shipping back to Lilla Rose. Lilla Rose is not obligated to process refund if items do not arrive at our warehouse, or does not have proper inclusions needed to identify return.

Shipping methods and processing and delivery times.
Shipping methods and processing and delivery times.
ORDER PROCESSING TIMES Most orders leave our facility in 48 business hours or less but please allow up to 72 business hours for processing. Depending on your order day and time, actual order prep time, and service irregularities (e.g., Saturday delivery) can affect your delivery date. If your order is time sensitive we recommend contacting Lilla Rose to determine the best shipping method for your order. No orders are processed on the weekend, which can affect orders placed on Fridays.

DELIVERY TIMES All Standard Shipping types do not guarantee delivery times. Tracking information will show an estimated time of delivery only. United Parcel Service (UPS) deliveries are guaranteed for the service chosen. Do not count Saturday or Sunday in figuring delivery days. You may calculate UPS shipping times here. Enter La Habra California 90631 as the SHIP FROM information. The costs found at UPS.com are not accurate and you will need to check your Lilla Rose cart for UPS shipping costs.

Do you ship to my country?
Do you ship to my country?
Lilla Rose ships to over 70 countries. If you don't see yours in the list below, just send us your full address and we'll add your country into the system so you can place an order.

Argentina, Aruba, Australia, Austria, Bahrain, Belgium, Bosnia and Herzegovina, Brazil, Bulgaria, Canada, Cayman Islands, Chile, China, Columbia, Costa Rica, Croatia, Czech Republic, Denmark, Estonia, Finland, France, French Guiana, Germany, Great Britain and Northern Ireland, Greece, Guyana, Honk Kong, Hungary, Iceland, India, Ireland, Israel, Italy, Japan, Kuwait, Latvia, Liechtenstein, Lithuania, Luxembourg, Macau, Malaysia, Malta, Mexico, Monaco, Morocco, Netherlands, New Zealand, Nigeria, Norway, Pakistan, Philippines, Poland, Portugal, Qatar, Reunion, Romania, Russian Federation, Saudi Arabia, Singapore, Slovak Republic, Slovenia, South Africa, South Korea, Spain, Sweden, Switzerland, Taiwan, Tanzania, Turkey, Turks & Caicos Islands, Ukraine, United Arab Emirates, United States, Virgin Islands (British), and Zambia.

Parties
Who can host a Lilla Rose Party?
Who can host a Lilla Rose Party?
Party Hosts must be a U.S. resident. Consultants may host one party themselves during their time as a Lilla Rose Consultant.
How can I find out more informaiton about Hosting a Party?
How can I find out more informaiton about Hosting a Party?
To find out more about hosting a party, click on "Hostess Exclusive" above, or contact your Personal Lilla Rose Consultant here.
I purchased from a Party, when will my order ship?
I purchased from a Party, when will my order ship?
If you purchased from a Party Website directly and chose to ship it to yourself (and not the Host or Consultant), it will ship as a regular order. See "Shipping methods and processing and delivery times" on this page. If you purchased at a Home Party, or online with your order shipping to your Host or Consultant, your order will ship once the Party is finalized.

Don't see what you are looking for? Contact your Personal Lilla Rose Consultant or Lilla Rose here.